Visit the Pioneer Grill to Meet our New Team Member
Apr. 13, 2023
By Kaylee Yamry
Our new robot friend, SERVI, is enhancing your dining experience
The wave of the future in the food service industry has arrived at the Pioneer Grill. On March 20th staff welcomed their new food service best friend, SERVI, by Bear Robotics. SERVI is a robot designed to assist servers in running food and bussing tables. It is equipped with many features that allow for diverse functions to improve the satisfaction of customers and employees.
How it works
SERVI has been programmed to navigate its way around the Pioneer Grill dining room and kitchen. It has three cameras as well as a lidar sensing system that allows for easy and precise navigation and avoids collisions. The control pad allows staff to direct SERVI to the correct location on the floor for food running or bussing.
Once a server has placed an order, SERVI will wait in the kitchen for its serving trays to be filled. When the order is complete, the kitchen staff member will direct the robot to the correct table in the dining room. The server will meet SERVI at the table and distribute the food amongst guests. This allows members of the serving team to spend more time checking on guests, and less time running food orders.
Once the guests have left the restaurant and the table is ready to be cleared, bus trays can be placed on SERVI and sent out to the table. The server will then meet the robot at the table and place the dishes within the tubs. When the table is cleared, the server will send SERVI to the dishroom, where staff will unload the tubs. This eliminates heavy lifting for the server and allows a more efficient way to carry dirty dishes to the kitchen.
Why did the Pioneer Grill bring SERVI onto the team?
We decided to bring SERVI on our food serving team to help eliminate repetitive work and elevate the guest experience. SERVI allows our staff to focus on delivering the best service possible to our guests. It maximizes staff coverage and efficiency by allowing servers to work larger sections and focus on delivering quality service. SERVI allows staff to perform tasks efficiently while lowering burnout and turnover, as well as allows guests an enhanced experience through optimal customer service.
SERVI Fun Facts
Since March 21st, its first day on the floor at the Pioneer Grill, SERVI has traveled over 43,000 feet and made 285 successful deliveries, with many more projected.
SERVI can even sing “Happy Birthday” which has been a hit amongst guests who are celebrating their special day.
The residents of Grand Arbor who visit the Pioneer Grill have greatly enjoyed SERVI and along with the staff of the Pioneer Grill, they have given SERVI the name Eve.
Come see for yourself!
Come and see SERVI for yourself! The Pioneer Grill restaurant is open for lunch from Noon - 1:30 pm, 7 days a week, and for dinner from 5 pm – 7 pm, Monday through Saturday. Call us at (320) 759-4610 to book your table today, or fill out an inquiry form to request more information. We look forward to seeing you.